PH35 Privacy Policy: How We Keep Your Data Secure
Last updated: 31 March 2026. PH35 is committed to protecting your privacy and handling your personal information responsibly.
1. Our Privacy Commitment
Your privacy matters to PH35. This Privacy Policy explains how we collect, use, store, and protect personal information connected with our website, mobile services, and related features. When you share information with us, you trust us to handle it carefully, and we take that responsibility seriously. By using PH35, you acknowledge the practices described in this policy. PH35 is intended for Philippine adults aged 21 and over. Please use gaming services responsibly and within your personal limits.
We handle personal information for legitimate business, service, security, and legal purposes, while following applicable Philippine privacy requirements and other laws relevant to our services. We do not sell your personal information. Information may be shared with trusted service providers or authorities only when needed to deliver a requested service, protect the platform, prevent fraud, or comply with a lawful requirement. PH35 reviews and improves its security controls as technology and risks change. We also aim to explain our data practices clearly and welcome questions about how your information is handled.
1.1 Scope of This Policy
This Privacy Policy covers PH35 websites, mobile applications, and associated services. Whenever we request personal information, we aim to explain what we need, why it is collected, and how it may be used. This policy also outlines your privacy rights and our responsibilities when managing your data. PH35 may revise this policy from time to time, with updated wording made available through the website. Please review the latest version when using our services.
2. Information We May Collect
PH35 collects information needed to provide, maintain, and protect its services. We aim to request only data that is relevant to the purpose involved and avoid collecting information that is not reasonably necessary. The main types of information may include personal identification details, financial and transaction records, and technical or usage data.
2.1 Personal Identification Information
When you register or use account-related services on PH35, we may collect details such as your name, date of birth, email address, mobile number, and address. These details help us verify account ownership, support account security, and meet applicable verification requirements. Where necessary, we may also request a copy of a government-issued ID, such as a Philippine National ID or passport, for identity checks, fraud prevention, and legal compliance. Access to sensitive information is restricted, and appropriate security measures are applied to protect it during storage and handling.
2.2 Financial and Transaction Information
To support deposits, withdrawals, and other account transactions, PH35 may collect payment-related details. Depending on the payment option used, this may include bank account information, mobile wallet details, payee information, or other transaction data. We keep transaction records for account servicing, security monitoring, legal obligations, and dispute handling. PH35 does not retain your complete credit card number or PIN as part of its normal records. Financial information is protected with appropriate encryption and access controls, although no online system can eliminate every security risk.
2.3 Technical and Usage Information
When you use PH35, we may automatically collect certain technical details, such as your IP address, browser type, device information, operating system, and cookie data. This information helps us maintain platform security, improve site performance, and provide a more relevant experience. We may also review your gaming activity, preferences, and general usage patterns so we can better understand how the platform is used and improve our services responsibly.
3. How We Use Your Information
PH35 uses your information only for lawful, clearly defined purposes. We handle personal data carefully and retain it only for as long as it is reasonably needed for the relevant purpose, legal obligations, or platform operations. The main ways we may use your information are outlined below.
3.1 Account Management and Service Delivery
We use the information you provide to create, operate, and maintain your PH35 account. This may include verifying your identity, processing deposits and withdrawals, responding to customer service requests, and providing access to available games and platform features. Where you meet the applicable requirements, your information may also be used to administer promotional rewards or eligible payouts under the relevant terms. We may contact you about account activity, security matters, service changes, and other important updates.
3.2 Security and Fraud Prevention
PH35 may use your information to protect the platform, identify suspicious behaviour, and prevent fraud or unauthorised access. We may monitor unusual account activity, review irregular usage patterns, and take appropriate steps to protect you and other users. Where required or legally permitted, we may cooperate with law enforcement or other authorised parties. These measures support a safer environment for adults who choose to use gaming and wagering services.
3.3 Marketing and Personalisation
Subject to your choices and applicable requirements, PH35 may use your preferences and platform activity to show more relevant promotions, updates, or game suggestions. Marketing messages are separate from essential account and security communications. You can opt out of promotional communications at any time by using the available unsubscribe option or contacting support. Your marketing preference will be respected, although essential service notices may still be sent when necessary.
Enhanced Encryption
PH35 uses SSL/TLS encryption to help protect personal and financial information while it is transmitted. Where applicable, information is also protected through security measures used for stored data. These safeguards are designed to reduce the risk of unauthorised access, although no online service can guarantee absolute security.
Data Minimisation
We aim to collect only the information needed for account administration, platform security, service delivery, legal compliance, and other stated purposes. Personal data is retained only for the period reasonably required for those purposes or for applicable record-keeping obligations. Information that is no longer needed may be securely deleted or anonymised in line with our internal processes.
Third-Party Sharing Controls
PH35 does not sell your personal information. We may share limited information with trusted service providers when this is necessary to operate the platform, process payments, provide technical support, maintain security, or meet legal obligations. Such providers are expected to handle information under appropriate confidentiality and data-protection requirements. We do not share personal data for unrelated purposes without a lawful basis or your consent where consent is required.
Transparency and Your Choices
You may have the right to request access to, correction of, or deletion of your personal information, subject to applicable law and legitimate record-keeping requirements. You can also ask how your information is being used or raise a privacy concern through the available support channel. PH35 aims to provide clear information and practical control over your personal data.
4. Cookies and Tracking Technologies
PH35 uses cookies and similar tracking tools to make your browsing experience smoother and understand how the platform performs. Cookies are small text files saved on your device that help remember selected preferences. We may use essential cookies needed for core platform functions, functional cookies that store your settings, and analytics cookies that show us where service improvements may be needed. You can manage or delete cookies through your browser settings, although disabling them may affect certain features or prevent some parts of the platform from working as intended.
5. Information Sharing and Disclosure
PH35 respects your privacy and only shares personal information when there is a valid and limited reason to do so. We do not sell your personal information. Where necessary, selected information may be provided to trusted service providers that support operations such as payment processing, customer assistance, security, or data analysis. These providers are required to protect the information they receive and may use it only for the agreed service. We may also disclose information when required by law, a lawful government request, or a process needed to protect the platform and its users. In every case, PH35 aims to disclose only the information reasonably required for that purpose.
6. Your Rights and Choices
As a PH35 user, you may have privacy rights over the personal information we hold about you. You can request access to your information and, where applicable, ask for a copy. If any details are inaccurate or incomplete, you may request a correction. Depending on the circumstances, you may also ask for certain information to be deleted or request limits on how it is processed. You can opt out of marketing messages and review available privacy settings. To make a request, contact PH35 Customer Support. We will review and handle your request within a reasonable period, subject to identity checks, legal duties, and any information we must retain.
7. Data Retention and Deletion
PH35 keeps personal information only for as long as it is needed for the stated purpose, account management, security, dispute handling, or legal and regulatory obligations. While your account is active, some information is retained so we can provide the platform and related services. After an account is closed, certain records may need to remain on file for a legally required period. Once retention is no longer necessary, the information is securely deleted or anonymised where appropriate. PH35 reviews its retention practices periodically and works to remove information that is no longer required.
8. Children’s Privacy
PH35 services are intended for adults aged 21 and over. We do not knowingly collect personal information from anyone below the applicable minimum age. Age checks may be required before access to gaming-related services is provided. If we learn that information has been submitted by someone under 21, we will take appropriate steps to remove it and close or restrict the related account, subject to any information we are legally required to keep. Parents and guardians should supervise minors’ online activity. Please contact PH35 promptly if you believe a person below the minimum age has provided information to us.
For privacy questions or concerns, please contact us: [email protected]
